Päijät-Sote application
Visit the Digital Clinic at your leisure, review and cancel your appointments, view your medical records and laboratory results, send a non-urgent message to a health care professional, and attend a remote appointment.
Nurse and doctor appointments at social services and health care centres
Nurse and doctor appointments at social services and health care centres
Service description
Health and social services centres provide appointments with doctors and nurses, but also other immediate primary health care services, such as dental care, maternity and child clinic services, basic rehabilitation, and assistive devices. The centres can also offer help in case of an accident, or a sudden illness such as an infectious disease or acute inflammation, without an appointment during their opening hours.
The services also include direct appointments to consult with a physiotherapist on musculoskeletal disorders, intended for clients over 16 years of age with a sudden onset of musculoskeletal symptoms without any accident or fever. You can directly meet with the physiotherapist after referral from an outpatient nurse or through an assessment of the need for care by the Medical Helpline.
Which social services and health care centre you should attend is initially determined by your domicile.
Do the following
Do the following
Contact your social services and health care centre when you have concerns about your state of health or are in need of assistance from e.g. a physiotherapist.
You can initiate contact in a variety of ways:
- Online, you can start at the Digital Clinic either using the Päijät-Sote app or your web browser. You will be directed to attend the social services and health care centre if needed. Note that the app is not available in Sysmä.
- Contact your social services and health care centre by phone or go to the centre during its opening hours.
- You can also call the Medical Helpline at tel. 116117 for guidance in your situation
Booking or cancelling appointment
Booking or cancelling appointment
Booking an appointment
We employ a call-back service; in congested conditions your call will be directed to an answering service. We will call you back during the same day. In urgent matters, we recommend you contact us in the morning.
Clients who are hard of hearing or have a hearing impairment can contact the social services and health care centre by sending a text message to a dedicated number. Note that the SMS service is only for clients with a hearing impairment.
Cancelling an appointment
Cancelling an appointment
If you cannot attend your appointment, cancel the appointment at least 24 hours in advance by phone, text message, or using the Päijät-Sote app. You can cancel your appointment by text message 24 hours before the appointed time. We will collect a fee for an unused, not cancelled appointment.
In the text message, include your full name, your date of birth (no suffix), the date and time, as well as details on for whom the appointment is made. Clients who are hard of hearing or have a hearing impairment can contact the social services and health care centre by sending a text message. The SMS service is monitored on weekdays.
To receive a new appointment (if one is necessary), you will need to call the social services and health care centre.
